Editor’s Note: Achieving and sustaining an injury-free workplace demands strong leadership. In this monthly column, experts from global consulting firm DEKRA Insight share their point of view on what leaders need to know to guide their organizations to safety excellence.
If you want to change the culture, you have to change the experience. Distilled to its essence, culture is the outcome of collective experience. Dozens of everyday actions reinforce beliefs about what is “right” and what is expected – even when what is “right” or expected means that people are placed at risk of injury.
Every time leaders engage employees, they create experience. Often, their actions reinforce existing beliefs. But what if leaders could create interactions in which the employee engages in the same activities and actions as before, but leaves the situation with insight that challenges their beliefs about what is “right” or expected? This is what we call a moment of transformation.
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